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'TIME' selection represent production time.
As per our store's refund policy, we are unable to accept returns on special occasion dresses. Due to the unique nature of these garments, which are designed for one-time or specific-event wear, we have established this policy to ensure the integrity and quality of the items we offer.
As noted in our store policy, all of our products and dresses are special orders, whether in stock or custom-made. Due to the bespoke nature of these gowns, we are unable to accept returns, refunds, or issuance of store credits, except for where merchandise may be damaged in transit. Our policy is in place to ensure fairness and consistency for all our customers. In certain circumstances, we may choose to approve a return or exchange on an item only if it has been damaged in transit or has a defect from the manufacturer.
We do not accept returns, exchanges (see our policy page for exceptions), and/or cancellations. Such circumstances must be approved by management via email. If you have any questions,