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STORE POLICIES
Blush Kids, Inc.
Celebrating over 2 + Decades of Excellence!
IMPORTANT UPDATE:
OUR BRICK & MORTAR STORE FRONTS IN NEW YORK & FLORIDA HAVE BEEN CLOSED!
BLUSH KIDS IS OFFICIALLY ONLINE ONLY!!
Returns Policy / Exchange Policy
All Sales Are Final!
Thank you for choosing Blush Kids Luxury Couture. As a specialty online boutique offering exclusive special occasion wear, all of our dresses are considered special orders—whether in stock or custom-made. Due to the unique and time-sensitive nature of these garments, we are unable to accept returns, exchanges, or cancellations. This policy is in place to uphold the quality and integrity of our collections and to ensure fairness to all our customers. Each dress is carefully inspected prior to shipping to meet our high standards.
IMPORTANT: All orders require an event date at checkout. Orders (in-stock and custom made) begin processing within 48 hours and cannot be canceled, changed, or guaranteed for timely delivery if no wear date is provided.
Exceptions to Our Return Policy:
We will gladly consider return requests in the following circumstances only:
Merchandise received with a factory defect
Merchandise incorrectly shipped
If you believe your order qualifies for a return based on the criteria above, please email us at customersupport@blushkids.com within 2 business days of receiving your item (as confirmed by the tracking number).
Your email must include:
Your order number
The reason for return
Clear photos of the item showing the damage or incorrect merchandise
We kindly ask for your understanding and cooperation, as no exceptions can be made outside of the conditions noted above.
Event Date and Order Processing Policy:
Customers are required to provide their event (wear) date at the time of placing their order. This allows us to review production timelines and advise accordingly. Orders—both in-stock and custom—are processed within 48 hours and enter production immediately. Blush Kids is not responsible for late delivery or timeline issues if an event date is not provided at checkout.
Cancellations:
Blush Kids offers a 24 hr cancellation window for all products. However, the following conditions apply. Within 24 hours of order placement, you may cancel your order for a full refund to your original payment method.
After 48 hours: Cancellations are not permitted, as most of our products are made to order and are already by now in production and cannot be cancelled.
If you need to make an exception, please contact our team at customersupport@blushkids.com If accepted: Refunds will be issued only in the form of a store credit with no expiration date. A 20% deduction will apply for refunds. For customization orders, a 50% deduction will apply, and the refund will be issued only as a store credit for future use.
Merchandise Inspection:
Please note upon shipping we carefully inspect each item that is shipped from our store, to make sure that it is the correct style, size, and color that you ordered, with no damage or defect. Hence, we strongly suggest that the recipients of any packages received should check their merchandise and call us immediately to report any damages or issues with their order.
Damaged In Transit:
If merchandise arrives damaged please REFUSE it back to the carrier making the delivery. If you accept the package make sure it is noted on the carrier's delivery record so that Blush Kids can file a damage claim. Save the merchandise AND the original box with the packing material it arrived in, and immediately notify Blush Kids to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Blush Kids of any damaged goods within the first 2 business days our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.
Wear Date:
Please remember to submit your real wear date and or the last date you can have your item arrive in our Comment Section on our Checkout Page.
Taxes, Duties, Tariffs And/Or Brokerage Fees:
Blush Kids.com cannot be held responsible for any accrued additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders. To find out more about this, please contact your local government. All prices on our site are shown in US Dollars.
Sizing & Color Disclaimer:
Size Charts are provided to assist you with selecting the best size. Remember that size charts are provided by the manufacturers and are the approximate measurements of their entire line and not necessarily the exact measurement of each style. Measurements will vary based on style and manufacturer. Alterations may be necessary to perfect fit so please plan ahead and allow plenty of time. Please note that color of garment may appear different on every monitor. We try to represent the color shown the best way possible.
Pricing:
While we strive for accuracy in our pricing of our products we do sometimes make errors. Known errors are likely to be posted on our website periodically. We reserve the right to correct errors in pricing or information on the website or invoice.
Blush Kids reserves the right to cancel any order that contains inaccuracies or errors due to technical issues or user errors.
