Answers to Frequently Asked Questions!
Any requests for Special Orders should be emailed to: email@example.com
Do you accept any Returns, Exchanges or Refunds on merchandise purchased?
ALL SALES ARE FINAL because they are specially ordered for you, our customer. As a specialty boutique we do not issue refunds, do not accept returns, exchanges (see below for exceptions), and/or cancellations. In certain circumstances, we may choose to approve a return or exchange on an item that is not flawed. Such circumstances must be approved by management via telephone. If you have any questions, Email us at: firstname.lastname@example.org
Can I cancel my order after I place it?
When you shop with Blush Kids using your credit card or PayPal, your account will be charged automatically in order to obtain approval. Orders are processed as soon as we receive the approval from your credit card company. Once the process is initiated we consider the order complete. However, if for some reason you wish to cancel your order after receiving confirmation from us, you will be charged 15% of the cost of your total purchase which covers credit card processing fees and other charges we incur. In order to avoid being charged the 15% fee, please make sure that you are ready to order and are 100% decided on the item upon submitting your order. Doing this will save you time and money as we do not waive these hard costs.
Is it in stock?
Many of our items are in stock, but many are also by Special Order.
How do I know that Blush Kids.com is a secured site for shopping?
We use state-of-the-art technology to encrypt your financial information before it is sent. The ordering area of our site is protected this way and is referred to as "secure." Secure transmission is not necessary for our product pictures or general site information and is not used there. This keeps our site faster and your shopping experience more enjoyable. And you never have to worry about sending us your credit card information. Our Site is equipped with Secure Socket Layer (SSL) technology which is the gold standard in Internet encryption. This highly sophisticated system scrambles your financial data as it travels from your computer to our Web site.
Do you sell or trade customer names and addresses?
We never sell, rent, or trade names, addresses, e-mail addresses, or any other customer information.
What type of information will I be asked for when ordering?
We will ask you to provide information when you place an order. That information includes the following: your name, address, phone number, e-mail address and credit card information. We also maintain a record of your purchases. If you ship your order to an address different from your billing address, we will ask you to enter the "ship to" name and address.
What is a Pre-Order?
Pre-orders are purchases made in advance on merchandise scheduled to ship at a future date. Pre-ordering is the ideal way to guarantee that they won't be sold out by the time the actual merchandise arrives to the store. Pre-ordering is very easy in our online store. Just place a regular order online and we will process your order then you would be sent an email with your approximate ship date of your merchandise. Pre-orders purchased with Paypal, are also paid in full at the time order is placed.
Pre-order items are purchased SPECIALLY FOR YOU and are taken out of current available stock at the time you place your order.
How long is the shipping time for merchandise?
It all depends on the availability of the item ordered. If the item is in stock, it can take between 3-7 business days depending on location. Please see our Policies section for more details on Shipping Options, Special Orders and Rush Delivery.
How much is shipping?
We offer FREE GROUND SHIPPING for all Orders over $29.99 and more(Excludes Alaska, Hawaii, Puerto Rico, Virgin Islands and all Volume Discount Orders). It is the responsibility of the buyer at the time order is placed to apply the coupon code of "freeground" that is provided on every page of our web site, in order to be eligible for the FREE UPS GROUND SHIPPING. If coupon code has not been entered at the time order was placed, then order will be processed with shipping charges included. Once order has been processed shipping charges cannot be refunded. Shipping charges are determined on your check out page once you place your order. You will have the ability to view and change the shipping options for your items to be shipped.
How soon will you process my order?
Once we determine that the item you order is in stock and available to be shipped, then your order gets processed and your credit card charged the same day and will be shipped out the next business day.
How long will it take for the product to arrive at my front door?
Your product will arrive within 3-5 or 5-7 business days for Standard shipping with UPS! Again, this depends on product availability and location.
Can I get my order faster?
Of course you can! As long as it is an item in stock and ready to be shipped, you can always upgrade your shipping method at check out for faster delivery time!
How can I send a gift to my Aunt Sally directly?
Be sure to enter Aunt Sally's Ship To Address on your Check Out Page.
Can I ship to an address that is not my billing address?
Of course you can, after properly identifying that you are the holder of the credit card being used!
Will I be able to track my packages?
Yes you can! We ask that prior to even placing your order, it would be advisable to "Sign In" or Create A New Account" from our website which eventually allows for easy tracking of your order once it has been shipped. Otherwise once your order is being shipped your order page is automatically being updated with your tracking number. All you need to do is go back to your order page then click on your tracking number and it will take you to the Shipping Courier page where you would be able to track and trace your package. With all USPS PRIORITY packages you will be sent an email with the Tracking Number and the website www.usps.com
Do you offer International Shipping?
Yes we do!
How much will International Shipping cost me?
We have provided you with a Shipping Chart Table for your convenience on our Shipping And Returns Page.
Do you ship to APO / FPO addresses?
Yes! we do!
Do you ship to Alaska or Hawaii?
Yes! we do!
How do I know what size to order?
Size and weight charts are only guidelines and should only be used as a guide. Manufacturer Size charts would be provided for all our girls dresses and or accessories.
What happens if the pageant dress I ordered doesn't fit?
To avoid this from occurring we're asking that you carefully choose your size before ordering. Most of our manufacturers have provided size charts for their pageant dresses.
Measure Carefully Then Use These Size Charts as Guides to ordering. There are certain styles in our line of girls dresses or flower girl communion dresses that can be ordered in "Tea-Length" or "Floor Length" at no additional cost to you. You will find this on the Item Page relating to the dress you're purchasing.
Please remember that our Policy is No Refunds! No Exchanges! No Cancellations after your order has been placed.
How Best to Choose Sizes?
You will find all of the factory size charts on our web site with important information on how to measure, and additional costs for extra size and extra length. Remember, factory measurements are approximate so be sure you use the factory size chart to aid you (do not go by your normal dress size, although it may be a consideration). Gowns are not custom-made; except where specified, therefore you need to order to fit the largest part of the body and take it in where it's too large. If a dress is too small it could be a real problem; if it is too large a seamstress can usually alter it to fit. Sizes usually can not be changed once the order has been placed.
Can I pay by Credit Card?
Yes, you can! We accept Visa, MasterCard, Discover and American Express and PayPal.
What methods of payments do you have?
We accept all major credit cards, Debit cards, PayPal and Money Orders.
What is a Special Order?
A Special Order is when a customer makes a choice of a specific style, color or size of a flower girl dress or pageant dress etc. Your order would then be placed with the manufacturer where it is being made specifically for you. After the manufacturer receives your order, it's then placed on their production list where it will be cut and made along with other similar items. This is referred to as a "Special Order Status" where you the customer can order different colors, sizes etc.
Can a Special Order be returned?
Under no circumstances can a Special Order be Returned! ( Some restrictions may apply! ) This has been specially ordered per the customers instructions as to size, color etc. and can't be returned. We kindly suggest that you have a professional seamstress take your child's measurements and compare with the size charts provided as a guide to ordering. Some manufacturers would provide swatches with the different colors that they offer in that dress.
Are sale items returnable?
All Items on Sale are considered a Final Sale! and are non-returnable. Please make sure you decide on the size and color before placing your order.
Is there a fee for Customs on International Shipments?
No! there isn't. Any fees incurred at the time of delivery would be entirely upon the discretion of your country's tax regulations. For additional information please refer to your customs agency. Please remember that all our packages are insured and no Returns would be accepted because of customs fees that mayn't incurred.
How do you ship your special occasion dresses?
We offer Free Ground Shipping On All Orders Over $29.99 to all our customers anywhere in the United States(Excludes Alaska, Hawaii, Puerto Rico, Virgin Islands and all Volume Discount Orders) or if you're in a rush to get your package, you may upgrade to AIR for an additional charge.
For International Orders we usually ship via USPS INTERNATIONAL PRIORITY OR USPS INTERNATIONAL EXPRESS and the shipping time is approximately 5 - 10 Business days.
What's the delivery time if I order a dress?
If it's a pageant or communion dress for example that we've in stock, then from the day it leaves our store, your package should take from 3-5 business days if you're in the U.S. Outside of the U.S. it would normally take 7 - 14 business days.
How long is delivery time for a Special Order?
A girls dress that is a Special Order usually takes 8-10 weeks in some cases depending on the vendor, can take up to 12 weeks. If the manufacturer has the dress in stock we would have it in our store within a few days to 1 1/2 weeks. Once we receive the dress we would then ship to you. It would then take about 5-7 business days to be delivered to you. In an instance where the manufacturer is out of stock then is when a "Ship Date" will be given to us.( this is the approximate date that the dress will be shipped to us) If we can't get the dress to you by your "Wear Date" provided then we will not take your order. Not all of our manufacturers will "Drop Ship" directly to you so you might have to pay an additional charge for Overnight shipping to get the dress to you on time. In instances where the supplier would "Drop Ship" there is an additional charge for every shipment.
What is a RUSH Delivery?
A RUSH Delivery is where the manufacturer would ship a Special Order Item directly to our store in 5 weeks instead of the Normal Delivery Time of 8 or 10 weeks. If you the customer, wants a dress in less than the specified Standard Delivery Time ( which normally takes between 6 - 10 weeks) then you will have us request from the manufacturer to have a RUSH CUT ORDER done (Approx. 6 weeks or some manufacturer 4 weeks) at the additional cost.
Once the dress gets to us we would then ship to you based upon your instructions at the time of your order ( eg. UPS NEXT DAY AIR additional charge applied.)
If for some reason you want this dress to be shipped Standard UPS Ground once it gets to my Store, then you will not be charged for any additional shipping since we offer Free Standard Shipping Anywhere Within The United States.
What is a DIRECT SHIP OR DROP SHIP?
A Direct Ship or Drop Ship is when we do not have an item available in our Store Inventory, thereby allowing our manufacturer to ship directly from their warehouse if it is in stock with them, to your address location for a minimal handling fee which has nothing to do with the regular shipping charges. Again, this would be based upon availability of the item in their warehouse. This option saves you a lot of time and gets your merchandise to you in time before your Wear Date, especially if you are in a hurry! The majority of our customers make use of this option.